I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Few clients or community partners don’t have Laura or Ellen’s cell number handy. We treat our clients like friends because they generally are. That’s how everyone at turnerboone approaches relationships—from clients, to vendors, to industry partners. We go the extra mile every time because we believe if you take care of people, they will take care of you. We operate with a small sales team compared to our number of account and project managers because our reputation for a high standard of service and the trust of our clients is the priority for us as an organization.
Every client has an assigned Account Manager backed by a dedicated team consisting of a Project Manager, Project Coordinator, Lead Installer, and Leadership on-call. Our service-to-sales ratio is 7:1, which demonstrates our commitment to providing an unparalleled customer experience.
We are a big company with a boutique experience. Not only does every project have a single point of contact, but all of our clients have the support and engagement from the owners of the company. Laura and Ellen are personally involved in every project and are backed by a team that share their passion, work ethic, and commitment to an excellent client experience.
We are organized. Through our lean and detailed process, our clients save money and gain efficiencies, like reduction of errors, improved agility, and the flexibility to adjust to job site needs through shared resources.
The complexity of our industry requires multiple teams working in lock step through constant coordination and communication. Your Account Manager has visibility to all levels of your project at all times and can share and distribute information efficiently; internally, to and from the client, to the design firm, and to the installation team.
We have the best people in the industry who care about the success of your project as much as you do. We build trust through mutual respect, responsiveness, communication, and empathy.
We honor each and every relationship with our clients. Every turnerboone team member is guided by our Service Vision, written by our employees, to ensure accountability, caring, and accessibility. We strive to deliver a customer experience that is EXTRA-ordinary in every way.
Happy culture matters. The stronger our internal culture the better the client experience. We have invested in workshops and ongoing support for our employees to better understand themselves as well as understand the importance of communication and accountability.
Our specialty is to understand design challenges and find solutions that address both form and function, allowing us to be a true extension of your design team. We work with the most creative minds in the industry to enhance our client’s workspace through artistic perspective and practical know-how.
We bring current and applicable workplace design knowledge to your project through continuing education. We put into practice the most current research and development through our industry partnerships to seamlessly execute your creative vision.
Diversity promotes innovation, creates opportunity, and facilitates partnerships. We believe in building a workforce that embraces all races, genders, religions, and orientations. These different perspectives, experiences, and backgrounds create a sustainable advantage for our company and our clients.
We manage risks and mistakes every day and do everything in our power to make it right. We go beyond “just selling furniture” to create a client experience that is based on accountability, trust, open communication, and integrity. It is that golden rule stuff that gets lost in the transactional procurement process by which most dealerships operate. We treat every project, large or small, with the same dedication, giving 110% every time. It’s not a complicated idea, but it is a challenge that we embrace every day.
My goal every day is to make sure that my clients know that I care about the success of their projects more than they do. Once they see that through action, trust is formed, and a giant weight is lifted from their shoulders.”
—Anna Childress, Senior Project Manager
Creating the right furniture environment for a commercial space is complicated. We are faced with new challenges every week. We love solving these puzzles. It is one of the fun and creative parts of our job.
Space planning and design consultation
Installation drawings and renderings
Workplace research and strategy
Order tracking and acknowledgement
Tailored for any environment
Punch and resolution
Recycling and refurbishment
Transportation & move management
Employee product orientation and
facilities staff training
Maintenance and ongoing service
New product needs
Provide short and/or long-term furniture rental
Furniture value appraisal
Quarterly furniture condition audits
LEED credit consultation
We are proud of our lean operational model. We are constantly evaluating best practices in all aspects of our day-to-day processes. The furniture industry is constantly changing; technology is changing, workplaces are changing. We continually implement the latest cutting edge ordering and management technology and we have the talent and the service model to face these challenges head-on.
Interview key stakeholders
Observational site tours
Schedule lead times
Approve and place order
Client sign-off on all specifications
Terms and conditions, purchase order
Create client project tracker with acknowledgments
Project manager involvement
Construction progress, site progress
Project manager expedites, receives, and inventories product and warehouse, reports damage
Storing as required until delivery
File freight claims
Site verifications, critical dimensions, electrical, job site prep
Certified assembly and installation of product on the job site
On-site project management
Client walk-through & punch
Punch delivery & resolution
Man in a van
Moves, adds, and changes