I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

—Maya Angelou

Delivering All The Feels, Daily

Few clients or community partners don’t have Laura or Ellen’s cell number handy. We treat our clients like friends because they generally are. That’s how everyone at turnerboone approaches relationships—from clients, to vendors, to industry partners. We go the extra mile every time because we believe if you take care of people, they will take care of you. We operate with a small sales team compared to our number of account and project managers because our reputation for a high standard of service and the trust of our clients is the priority for us as an organization.

Sunni the Office Dog


single point of contact

Every client has an assigned Account Manager backed by a dedicated team consisting of a Project Manager, Project Coordinator, Lead Installer, and Leadership on-call. Our service-to-sales ratio is 7:1, which demonstrates our commitment to providing an unparalleled customer experience.

Close icon for Spec Details
service model

We are a big company with a boutique experience. Not only does every project have a single point of contact, but all of our clients have the support and engagement from the owners of the company. Laura and Ellen are personally involved in every project and are backed by a team that share their passion, work ethic, and commitment to an excellent client experience.

Close icon for Spec Details
Lean operational process

We are organized. Through our lean and detailed process, our clients save money and gain efficiencies, like reduction of errors, improved agility, and the flexibility to adjust to job site needs through shared resources.

Close icon for Spec Details

The complexity of our industry requires multiple teams working in lock step through constant coordination and communication. Your Account Manager has visibility to all levels of your project at all times and can share and distribute information efficiently; internally, to and from the client, to the design firm, and to the installation team.

Close icon for Spec Details
High-functioning, stellar
team members

We have the best people in the industry who care about the success of your project as much as you do. We build trust through mutual respect, responsiveness, communication, and empathy.

Close icon for Spec Details
Customer-centric Service Vision

We honor each and every relationship with our clients. Every turnerboone team member is guided by our Service Vision, written by our employees, to ensure accountability, caring, and accessibility. We strive to deliver a customer experience that is EXTRA-ordinary in every way.

Close icon for Spec Details
Organizational emotional intelligence
and relationship skills

Happy culture matters. The stronger our internal culture the better the client experience. We have invested in workshops and ongoing support for our employees to better understand themselves as well as understand the importance of communication and accountability.

Close icon for Spec Details
Your dedicated account manager is
a trained interior designer

Our specialty is to understand design challenges and find solutions that address both form and function, allowing us to be a true extension of your design team. We work with the most creative minds in the industry to enhance our client’s workspace through artistic perspective and practical know-how.

Close icon for Spec Details
Expert design application knowledge
and an impeccable design aesthetic

We bring current and applicable workplace design knowledge to your project through continuing education. We put into practice the most current research and development through our industry partnerships to seamlessly execute your creative vision.

Close icon for Spec Details
100% Women-owned and diverse
leadership and teams

Diversity promotes innovation, creates opportunity, and facilitates partnerships. We believe in building a workforce that embraces all races, genders, religions, and orientations. These different perspectives, experiences, and backgrounds create a sustainable advantage for our company and our clients.

Close icon for Spec Details

Golden Rule Stuff

It is all about accountability.

We manage risks and mistakes every day and do everything in our power to make it right. We go beyond “just selling furniture” to create a client experience that is based on accountability, trust, open communication, and integrity. It is that golden rule stuff that gets lost in the transactional procurement process by which most dealerships operate. We treat every project, large or small, with the same dedication, giving 110% every time. It’s not a complicated idea, but it is a challenge that we embrace every day.

Installation Services

tbi Services is a woman-owned delivery and installation company with an extensive local network serving Georgia and Alabama. We have 70,000 square feet of warehouse space in Madison, AL and Atlanta, GA, and our team of 60+ installers is trained and certified to receive, deliver, install, and service all brands of commercial office furniture, systems furniture, architectural wall systems, and more.

With truck fleets based in both states, tbi can be onsite within 24 hours to address service needs. We are committed to providing an exceptional customer service experience and ensuring that your project is done efficiently, correctly, and safely.

My goal every day is to make sure that my clients know that I care about the success of their projects more than they do. Once they see that through action, trust is formed, and a giant weight is lifted from their shoulders.”

Anna Childress
Director of Project Management, Atlanta

Since I started with this company in 2007, I have always valued doing business with integrity and putting people first. Your actions speak your values. At the end of the day the most important things are your reputation and results.”

Leah Strain-Brambach
Vice President, Huntsville

“Continuous improvement is a process that we, at turnerboone, strategically embrace. Each market has distinct operational considerations. Our service is reliant on the notion that we can always improve.”

Erin Schumaker
Market Leader, Huntsville

We Are Problem Solvers

Creating the right furniture environment for a commercial space is complicated. We are faced with new challenges every week. We love solving these puzzles. It is one of the fun and creative parts of our job.

  • Space planning and design consultation

  • Budget analysis

  • Installation drawings and renderings

  • 3D walkthroughs

  • Ergonomic consultation

  • Workplace research and strategy

Product Specification

Project Management

  • Onsite coordination

  • Timeline management

  • Order tracking and acknowledgement

  • Reporting

Architectural Walls

  • Tailored for any environment

  • Reconfigurations

  • Installation

Installation Services

  • Office reconfiguration

  • Punch and resolution

  • Recycling and refurbishment

  • Refurbishment

  • Transportation & move management


  • Employee product orientation and
    facilities staff training

  • Warranty service

  • Maintenance and ongoing service

  • New product needs

Asset Management

  • Warehousing

  • Provide short and/or long-term furniture rental

  • Furniture value appraisal

  • Churn management

  • Quarterly furniture condition audits

  • LEED credit consultation

Our Secret Sauce

We are proud of our lean operational model. We are constantly evaluating best practices in all aspects of our day-to-day processes. The furniture industry is constantly changing; technology is changing, workplaces are changing. We continually implement the latest cutting edge ordering and management technology and we have the talent and the service model to face these challenges head-on.


  • Interview key stakeholders

  • Observational site tours

  • Programming


  • Recommend specifications

  • Choose finishes

  • Adjust specifications

  • C.O.M. reserved

  • Schedule lead times

  • Site conditions

  • Electrical hold-to

Client Approval & Place Order

  • Approve and place order

  • Client sign-off on all specifications

  • Terms and conditions, purchase order

  • Create client project tracker with acknowledgments

Product Manufacturing

  • Project manager involvement

  • Construction progress, site progress

  • Project manager expedites, receives, and inventories product and warehouse, reports damage

  • Storing as required until delivery

  • File freight claims

  • Site verifications, critical dimensions, electrical, job site prep

Delivery & Installation

  • Certified assembly and installation of product on the job site

  • On-site project management

  • Client walk-through & punch

  • Punch delivery & resolution

Day 2 & Beyond

  • Man in a van

  • Product orientation

  • Warranty issues

  • Moves, adds, and changes